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Your local team knows exactly what is needed. A training session here, an engineer on site there, a change that cannot wait. But too often every request starts over: an email, a quote, an approval and then the waiting. It can be done differently.
In the GlobalControl portal we are introducing expertise on demand: a prepaid card you arrange up front, so you can deploy the right specialist or task straight away, exactly when you need it.
From separate requests to direct action
At many organisations, every form of support starts with a separate request. A quote is drawn up, an approval follows, and only then can the work begin. For a planned change that is fine. But your local team's work does not always lend itself to planning.
A new colleague who needs training fast. An engineer needed on site as early as next week. A change that cannot wait for the next round of quotes. Those are exactly the moments when you want to keep moving, not wait for a signature.
Expertise on demand turns that around. No more waiting times to approve separate requests, but direct action the moment your local team needs it.
It all starts with one prepaid card
The basis is simple: a prepaid card you buy up front that gives you direct access to specialists and tasks. One card, a clear number of deployable hours, and the freedom to use them wherever they are needed.
Think of things like:
- Training for your people, so the knowledge stays in house
- A skilled engineer on site, exactly where and when needed
- Redesigning your security network
- Setting up your telephony dial plan
- Running black building tests
- Site visits for an extensive site survey
- Carrying out any number of upgrades and changes
And a great deal more. The card is deliberately broad, because no two organisations have exactly the same needs. Training today, a site survey on the other side of Europe next month. It all starts with that one card.
Clear from the start: how many hours and for what
Transparency is built in. From the very first moment it is clear how many deployable hours you have and what they are meant for. Every deployment is logged and shows up straight away in the portal.
That way you always know where you stand. How many hours have been used, on what, and how many are still available. No loose timesheets, no after-the-fact calculations, no surprises afterwards. Just a live overview, always within reach.
Expertise, in your own control
What makes expertise on demand special is that you hold the reins. The local team decides for itself what is needed and deploys it directly. The knowledge and capacity of Momentum are available on call, without having to start a new process every time.
That fits our vision for the GlobalControl portal. Control should not sit with the supplier, but with the customer. Not only over connections and services, but also over the expertise you need to move your environment forward.
With expertise on demand we put control where it belongs: with the local team. They decide what is needed, and the portal makes it deployable straight away. No detours, no waiting times.
John van der Zwaan, Product Manager Momentum EMEA
Part of the GlobalControl portal
Expertise on demand is one of the many features within the GlobalControl portal, which helps organisations keep a grip on their connectivity, services and performance worldwide. From monitoring and incident management to invoices, tickets and now the direct deployment of specialists too.
Everything comes together in one environment. One portal. One overview. Fully in control.
How can we help you today?
The question is no longer whether the right expertise is available, but where you want to deploy it first. A training session, an engineer on site or a thorough site survey: with the right card it is ready the moment you need it.
