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Engage
Empower customer engagement with AI-driven experience
Connect your customer contact centre to the modern Teams workplace. Five9, Teams Copilot, and omnichannel routing - everything you need to turn every interaction into a connection.
Give your customers a consistent experience on every channel
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Cloud-native contact centre
Five9 with AI routing, omnichannel, and compliance - scaling to hundreds of agents.
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Fully integrated in Teams
Customer service from the same Teams environment as telephony and collaboration.
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AI as standard
Real-time analytics, conversation insights, and Teams Copilot built into every interaction.
Trusted by 18,000+ locations globally
Why Momentum Engage
Turn every customer interaction into a connection
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AI routing & speech analytics
Route calls on intent and sentiment. Coach agents with real-time conversation intelligence.
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Omnichannel customer journey
Voice, chat, email, SMS, and social in one agent desktop. One customer history, all channels.
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Real-time dashboards
Wallboards and KPI reports for supervisors and management - accurate to the second.
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Scale up or down effortlessly
From a 10-agent pilot to 1,000 in production - without migration or new contracts.
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Compliance & call recording
PCI-DSS, GDPR, and MiFID II compliant recording with automated redaction and retention.
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Seamless Teams integration
Five9 and Teams in one workflow - agents no longer switch between applications.
Build customer relationships that stick
Replace fragmented customer contact tools with an AI-driven contact centre. Predictable experience, lower costs, and better conversion on every channel.
- Deliver a consistent customer experience across every channel
- Accelerate resolution time with AI agent suggestions
- Capture conversation data for coaching and compliance
- Scale effortlessly during seasonal peaks
Your partner in modern customer engagement
A certified Five9 partner with deep expertise in Teams customer service - from first call flow design to AI rollout.
- 150+ EMEA customers on Five9
- 8M+ interactions per month
- 99.99% uptime SLA
FAQ
Customer engagement - frequently asked questions
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What is a cloud contact centre?
A cloud contact centre (CCaaS) is a fully cloud-hosted environment for customer contact across multiple channels. No on-prem hardware, fast scaling up and down, and real-time AI features built in as standard. -
How does Five9 integrate with Microsoft Teams?
Five9 and Teams work together via a certified integration. Agents can accept and transfer calls from within Teams to back-office colleagues, while keeping Five9 routing and analytics intact. No app switching. -
What is Teams Copilot for customer service?
Teams Copilot is a Microsoft AI assistant that supports agents in real time during calls: live transcription, sentiment analysis, knowledge base suggestions, and automatic summaries after every call. -
How does GDPR work with call recording?
Our recording solution offers automatic detection and redaction of personal data (credit cards, SSNs, etc.), configurable retention periods, and role-based access to recordings. Fully compliant with GDPR, PCI-DSS, and MiFID II.
Testimonials
Hear from our customers
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For our Five9 rollout, time was critical - we had to get 200 agents live in 6 weeks. Momentum's customer engagement team planned every phase and delivered on time, within budget, with zero hassle.
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Teams Copilot in our contact centre has reduced handle time by 23%. Agents are enthusiastic because they have less administrative work and find the right answers faster.
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We were worried our compliance requirements around recording would become a problem. Momentum guided us through the entire PCI-DSS audit and configured all features out of the box.
Discover an easier path to AI-driven customer contact with Momentum
We help you chart a course toward a modern customer engagement strategy. From Five9 rollout to Teams Copilot adoption: one team, one bill, one SLA for your complete customer contact.