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Five9 Contact Center
Create a customer experience that moves as fast as your business
Five9 brings omnichannel engagement, AI, and real-time analytics into a single platform. Momentum handles deployment, compliance, and support across Europe.
Why Five9 + Momentum
One platform and partner to cover every channel
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Omnichannel from day one
Meet customers on voice, email, chat, SMS, video, and social messaging. Every channel runs through a single platform, so agents see the full conversation history without switching tools.
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AI where it counts
Real-time agent coaching, automatic call summaries, virtual agents for routine requests, and low-code workflow automation that connects to your CRM and business systems.
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Compliant by design
Momentum deploys Five9 with GDPR, DORA, and EU data residency requirements in mind. Compliance call recording, interaction analytics, and audit-ready reporting come standard.
Trusted by 18,000+ locations globally
One platform
Everything your contact center needs on one platform
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Omnichannel engagement
Voice, email, chat, SMS, video, and social in one interface with full conversation history for every agent.
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Intelligent virtual agents
AI-powered self-service that handles routine requests across voice and digital channels.
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Agent Assist
Real-time coaching, knowledge suggestions, and automatic call summaries for every interaction.
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Workforce management
Multi-skill forecasting, scheduling, and adherence tracking to keep your team right-sized.
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Interaction analytics
Analyze 100% of voice and digital interactions for trends, sentiment, and call drivers.
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CRM & UC integrations
Pre-built connectors for Salesforce, ServiceNow, Microsoft Teams, Zoom, and more.
Built for European compliance from day one
Regulations like GDPR and DORA are not optional, and neither is the infrastructure to support them. Five9 and Momentum build compliance into your contact center from the start:
- Aligned with GDPR and DORA for data privacy, operational resilience, and third-party risk management
- Supports compliance call recording, interaction analytics, and audit-ready reporting
- EU data residency options ensure customer data stays within European boundaries
- Momentum manages ongoing regulatory alignment so your team is not chasing compliance updates alone
Your partner in modern customer engagement
A cloud-native CCaaS platform with decades of experience, globally supported, delivered in Europe by Momentum.
- 21+ years Five9 in the CCaaS market
- 104 countries supported worldwide
Engage with Momentum
Momentum empowers your business with the tools it needs to thrive. Enhance productivity and drive growth with custom solutions for connectivity, communication, engagement, and more.
FAQ
Five9 Contact Center - frequently asked questions
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What is Five9?
Five9 is a cloud-native contact center platform with over 21 years in the CCaaS market. It provides omnichannel customer engagement, AI-powered agent tools, workforce management, and analytics for organizations of all sizes across 104 countries. -
How is Five9 different from a Teams-native contact center?
A Teams-native contact center operates inside Microsoft Teams. Five9 is a standalone enterprise platform with deeper capabilities across AI, workforce management, digital engagement, and analytics. It integrates with Teams but is not limited to it. -
Does Five9 support European compliance requirements?
Yes. When deployed by Momentum, Five9 is configured to support GDPR and DORA requirements, including compliance call recording, interaction analytics, audit-ready reporting, and EU data residency options. -
How does Momentum support Five9 deployments?
Momentum handles architecture design, deployment, and ongoing operational support for Five9 across European markets. That includes regulatory alignment, integration with your existing infrastructure, and a single point of accountability for the full solution. -
Can Five9 integrate with our existing tools?
Five9 includes pre-built integrations with Salesforce, ServiceNow, Microsoft Dynamics, Oracle, Zendesk, Microsoft Teams, Zoom, and RingCentral. VoiceStream APIs are also available for custom and third-party integrations. -
Why work with Momentum instead of going direct?
Momentum brings local European expertise, managed deployment, and ongoing support under one provider, one bill, and one accountable team. You get Five9's platform with Momentum handling the complexity of implementation, compliance, and day-to-day operations.
Testimonials
Hear from our customers
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Five9 via Momentum gave our service desk omnichannel capability in one go. Voice, chat, and email in one view per agent - average handle time dropped 30%.
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One telecom provider, one dashboard, one invoice. Three operators reduced to Momentum and the visibility on costs and usage is unprecedented.
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GDPR and DORA were hard requirements for our contact center. Momentum delivered a Five9 setup with compliance baked in from day one - audit passed without issues.