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Microsoft Teams Attendant Console
Enhance call and queue management in Microsoft Teams
Upgrade your operators, high-volume users, or reception team with an intuitive attendant console that leverages Microsoft Teams for better productivity, efficiency, and communication.
Why choose Momentum
Improve productivity, efficiency, and decision making for operators
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Native Teams integration
Easy installation and implementation within your existing Teams environment. No separate interface, no switching tools - your receptionists work in a familiar setting.
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One-click call routing
Add call routing with a single click. Drag-and-drop transfers, fast forwarding, and direct handoff to agents - all within Teams.
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Full call management
Comprehensive call management and control: real-time directory, queue overview, call parking, and BLF for maximum grip on customer interactions.
Trusted by 18,000+ locations globally
Testimonials
Hear from our customers
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Our reception handles 800+ calls a day. With the Attendant Console in Teams the whole team sees in real time who's available - transfers are now drag-and-drop, no more chasing colleagues by phone.
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One telecom provider, one dashboard, one invoice. Three operators reduced to Momentum and the visibility on costs and usage is unprecedented.
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We needed multiple attendants able to staff the same queue. Momentum's Console shares queue visibility and BLF across all receptionists - no more double pick-ups.
Your partner in modern reception workstations
A specialist in Teams extensions supporting reception teams and high-volume operators at enterprise scale.
- 1-click transfer per call
- 100% native Teams interface
Reception features
Give your agents the tools they need to thrive
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Real-time directory
Searchable address book with live presence status for all employees - instantly see who's available for transfer.
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Drag-and-drop transfers
Drag an active call to the right colleague or queue. Fast, intuitive, and free of dialing errors.
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Call parking and retrieval
Park inbound calls in a shared queue where any available attendant can pick them up.
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Customizable greetings
Set custom greetings per attendant, time window, or customer type - the perfect first impression in every situation.
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Busy Lamp Field (BLF)
Instantly see which colleagues are on a call, available, or away. Prevent transfers to busy agents.
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Multi-attendant support
Multiple receptionists can staff the same queues, coordinate transfers, and see each other's availability in real time.
Boost engagement and productivity through Teams
Empower your people and unleash the full potential of your high-volume operators - entirely through Microsoft Teams. Improve customer experience and productivity with an optimized contact center:
- One-touch contact management for fast call handling
- Efficient, professional call handling and distribution
- Intelligent optimization and automation of repetitive tasks
- Comprehensive suite of self-service features and tools
Ready to enhance your contact center?
Make every call count with a modern attendant console. Extend both Microsoft Teams and your contact center with intelligent task routing, automation, and advanced call handling via Momentum.
FAQ
Teams Attendant Console - frequently asked questions
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What is a Microsoft Teams Attendant Console?
The Teams Attendant Console is an embedded interface for receptionists, operators, and administrative staff handling high volumes of incoming calls. It provides advanced call handling features - transferring, parking, queue management - within Microsoft Teams. -
How does an Attendant Console integrate with Microsoft Teams?
Attendant Console solutions integrate seamlessly with Microsoft Graph APIs and Teams calling interfaces. Once configured, the solution accesses Teams call queues, user presence data, and phone system settings for a consolidated view of active calls, contacts, and availability. -
What features does a Teams Attendant Console offer?
Real-time directory, drag-and-drop transfers, call parking and retrieval, customizable greetings, Busy Lamp Fields (BLF), advanced search, and more - all in one interface. -
Does it work with both Microsoft Calling Plans and Direct Routing?
Yes. The Attendant Console is compatible with Microsoft Calling Plans, Operator Connect, and Direct Routing. The solution handles inbound and outbound calls regardless of how PSTN connectivity is provided, as long as Teams is your core calling platform. -
What licenses or subscriptions are required?
A Microsoft 365 or Office 365 license including Teams, a phone system license (in E5 or as an add-on for E3/E1), PSTN connectivity via Operator Connect or Direct Routing, and a dedicated Attendant Console subscription from Momentum. -
Does the solution support multiple attendants or receptionists?
Yes. The Teams Attendant Console can be deployed for multiple users who share call handling. They monitor the same call queues, coordinate transfers, and see each other's availability in real time - better overall responsiveness.
