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Microsoft Teams Compliance Call Recording
Add intelligent compliance call recording to Microsoft Teams
Leverage a first-of-its-kind AI-driven recording engine designed specifically for Microsoft Teams with automatic transcription, call scoring, and sentiment analysis - no hardware required.
Why Compliance Call Recording
Record every call made through Microsoft Teams
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Improve compliance, avoid liability
Address disputes, mitigate liability with tamper-proof audio and video recordings, and ensure compliance with built-in recording notifications and 256-bit encryption.
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Fast deployment
Provision recording endpoints in minutes with no installation, service, or storage required - enable call recording by simply adding a user to a security group.
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Better workforce management
Create customizable post-call surveys for agent evaluation and training. Use AI to automatically assess and score calls.
Trusted by 18,000+ locations globally
A complete recording suite
Momentum makes call recording and compliance simple
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Audio, video, screen recording
Full capture of PSTN calls, peer-to-peer conversations, Teams meetings including screen sharing and agent desktops.
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AI-driven transcription
Automatic transcription of every conversation with searchable text for fast audit review and compliance reporting.
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Sentiment analysis & scoring
AI automatically evaluates conversation tone and provides scores for quality and sentiment - ideal for coaching and QA.
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256-bit encryption
Store recordings for up to 7 years with military-grade 256-bit encryption for the strictest regulatory retention requirements.
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Tamper-proof storage
Browser-only restrictions prevent unauthorized downloads. Audit trail per action and strict access controls.
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Multi-regulation compliant
Meets MIFID II (financial), HIPAA (healthcare), GDPR, and PCI-DSS in one platform.
Built for compliance, from the first recording
Purpose-built for Microsoft Teams, Compliance Call Recording can capture audio, video, screenshots, and agent desktops. Easy to use and designed to simplify compliance with MIFID II, HIPAA, GDPR, and more:
- Built-in recording notification and configurable compliance recording banner
- Restrict recordings to browser-only, blocking potentially unauthorized downloads
- Save recordings for up to seven years with 256-bit encryption
- Compatibility with P2P, Teams-to-Teams, and cross-organization calls
Your partner in compliance recording for Teams
A specialist in regulatory recording for regulated sectors - from finance to healthcare - with decades of experience in compliance architectures.
- 256-bit encryption on every recording
- 7 years maximum retention period
Ready to streamline your compliance?
Compliance doesn't have to be hard. Discover an intuitive, feature-rich recording solution that takes only minutes to deploy - without server management or maintenance.
FAQ
Teams Call Recording - frequently asked questions
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What is Microsoft Teams Compliance Call Recording?
A specialized recording solution for Microsoft Teams that automatically captures and securely stores voice, video, and screen-sharing sessions for organizations subject to PCI-DSS, HIPAA, GDPR, or MIFID II. Integrates directly with Teams via policy-based rules. -
Why do I need Compliance Call Recording for Teams?
Highly regulated sectors like finance, healthcare, and legal must record and retain all calls. Compliance Call Recording captures all call data, stores it securely, and creates an audit trail for legal and regulatory compliance. -
How does it differ from native Teams recording?
Native Teams meeting recording is user-initiated, stored in OneDrive/SharePoint, and can be toggled on or off. Compliance Call Recording is policy-based and automatic - no calls go unrecorded. Plus enhanced security, retention rules, and tamper-proof storage for regulatory compliance. -
Which interaction types can be recorded?
PSTN calls (inbound and outbound) via Teams Phone, peer-to-peer voice and video calls in Teams, meetings and conferences (including screen sharing), and voicemails (depending on configuration). -
What are the licensing requirements?
A Microsoft 365 or Office 365 subscription with Teams access, a Teams Phone license (included in E5 or as an add-on for E3/E1), and a subscription to our Compliance Call Recording solution. -
Is every call automatically recorded?
In a compliance scenario, yes - the solution enforces automatic recording for specific users or call types. Policies can be tailored so that only specific users, departments, or scenarios are recorded based on requirements.
Testimonials
Hear from our customers
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MIFID II requires all trading calls to be retained for seven years. Momentum's Teams Call Recording handled that from day one - we now pass audits without a single finding.
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AI transcription and sentiment scoring changed how we coach agents. We see immediately where conversations break down and can train precisely - QA scores went up 35%.
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One telecom provider, one dashboard, one invoice. Three operators reduced to Momentum and the visibility on costs and usage is unprecedented.