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Microsoft Teams Call Analytics
Achieve high service levels with advanced voice analytics for Teams
Identify calling patterns, pinpoint bottlenecks, and optimize call management with comprehensive call analytics and reporting for Microsoft Teams.
Why choose Momentum
Simple, comprehensive call tracking and analytics
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Address call abandonment
Reduce customer dropoff, recover potential lost revenue, and improve customer service by reporting and following up on abandoned calls with a single click.
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Ensure regulatory compliance
Comply with PCI-DSS, HIPAA, and GDPR with comprehensive, auditable reports protected by end-to-end encryption.
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Broad product portfolio
Combine integrated call reporting with synergistic services like intelligent recording, SD-WAN, Operator Connect, and Teams Voice under one provider.
Trusted by 18,000+ locations globally
Testimonials
Hear from our customers
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Call Analytics via Momentum revealed for the first time where our service desk hits peaks. Wallboards let supervisors scale in real time - abandoned calls dropped 28%.
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One telecom provider, one dashboard, one invoice. Three operators reduced to Momentum and the visibility on costs and usage is unprecedented.
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We needed audit-ready reporting for our financial compliance. Momentum's Call Analytics delivers PCI-DSS and GDPR-compliant reports the regulator accepted without questions.
Your partner in voice analytics for Teams
A specialist in Teams telephony and data-driven contact centers with decades of experience in voice reporting.
- 100% Teams call metrics covered (PSTN, P2P, meetings)
- 24/7 voice quality monitoring
Insights from your Teams data
Drive new insights from your Microsoft Teams call data
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Real-time wallboards
Live overviews of call volume, wait times, and agent status for supervisors who can intervene immediately.
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Historical reporting
120+ pre-built reports for call lists, lost calls, calls by number or DID, and time/day analyses.
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Abandoned-call detection
Automatically flag and follow up on abandoned calls for retention and customer experience improvement.
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Quality metrics
Track wait times, call duration, answer time, and service level per team, department, or individual agent.
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Per-user drill-down
Analyze calls at organization, department, location, or user level for targeted coaching and training.
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Scheduled reporting
Schedule pre-defined reports via email daily, weekly, or monthly - automatically in your inbox.
Enhanced call reporting without new infrastructure
Turn your call data into powerful insights for a winning customer experience. Momentum makes it easy to add enhanced call reporting to Microsoft Teams. Including:
- No new hardware or software required - works directly on your Teams environment
- Wallboards, analytics, call recordings, and more in a single interface
- Streamline processes and workflows across teams and departments
- Compatible with PC, Linux, MacOS, and mobile devices
Ready to take control of your communication?
Improve service and enable smarter decision making with a comprehensive call tracking solution designed for Microsoft Teams.
FAQ
Teams Call Analytics - frequently asked questions
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What is a Microsoft Teams Call Analytics solution?
Momentum's Teams Call Analytics provides detailed insights into your organization's Teams call activities. Track and analyze metrics like average wait time, longest wait, average call duration, abandoned calls, and answer time to improve service quality. -
Why do I need call reporting for Microsoft Teams?
Call reporting gives you visibility into call metrics, service quality, and real-time indicators. These insights help your teams identify calling patterns, spot improvement areas, and develop effective call management strategies. -
Which types of calls can it analyze?
Teams Call Analytics collects metrics for PSTN calls (inbound and outbound), peer-to-peer (P2P) calls, meetings, and external calls - all Teams call types in one dashboard. -
What call quality metrics can I track?
Our solution tracks comprehensive reporting for historical call lists, unreturned or lost calls, calls by specific number, calls by DID, calls by specific times and days of the week, and more. -
Do I need additional licenses for Teams Call Analytics?
Basic reporting is often included in Microsoft 365 E5 or accessible through the Teams Admin Center for organizations with Teams Phone licenses. Advanced reporting or third-party solutions like ours have an additional subscription cost. -
Can I drill down to individual user call metrics?
Yes. Teams Call Analytics lets you view calls at global, department, location, or individual user level. This granular breakdown helps troubleshoot issues, analyze user adoption, and optimize resource allocation or training programs.
