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Teams Attendant Console
Enhance call and queue management in Microsoft Teams
Upgrade your operators, high call volume users, or reception team with an intuitive attendant console that leverages Microsoft Teams to improve productivity, efficiency, and communication.
Why Choose Momentum?
Improve productivity, efficiency, and decision making for operators
Empower your operators and agents to more effectively manage customer interactions across every one of your channels — all without leaving Microsoft Teams. Maximize the value of your existing contact center investment and Teams licenses with a powerful, user-friendly attendant console.
- Easy installation and implementation
- Add one-click call routing
- Native Microsoft Teams integration
- Comprehensive call management and control
Trusted by 30,000+ locations globally
Give your agents the tools they need to thrive
Increase engagement, empower your people, and unleash the full potential of your high volume operators entirely through Microsoft Teams. Improve customer engagement and productivity through a fully-optimized contact center easy with features that include:
- One-touch contact management
- Efficient, professional call handling and distribution
- Intelligent optimization and automation
- Comprehensive suite of self-service features and tools
Engage with Momentum
Momentum empowers your business with the tools it needs to thrive. Enhance productivity and drive growth with custom solutions for connectivity, communication, engagement, and more.
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FAQ
Teams Attendant Console frequently asked questions
What is a Microsoft Teams Attendant Console?
The Teams Attendant Console is an embedded interface designed for receptionists, operators, and administrative staff handling high volumes of incoming calls. It provides advanced call handling features—such as transferring, parking, and queue management—within the Microsoft Teams environment, enabling more efficient and professional call management.
How does an Attendant Console integrate with Microsoft Teams?
Attendant Console solutions typically integrate seamlessly with Microsoft’s Graph APIs and Teams calling interfaces. Once configured, the solution accesses Teams call queues, user presence data, and phone system settings to provide a consolidated view of active calls, contacts, and availability—all within the familiar Teams experience.
What features does a Teams Attendant Console offer?
The Attendant Console includes standard features like real-time directories, drag-and-drop transfers, call parking and retrieval, customizable greetings, busy lamp fields, advanced search, and more.
Does it work with both Microsoft Calling Plans and Direct Routing?
Yes. The Attendant Console solution is compatible with Microsoft Calling Plans, Operator Connect, and Direct Routing. The solution should be able to handle inbound and outbound calls regardless of how PSTN connectivity is provided, as long as Teams is your core calling platform.
What licenses or subscriptions are required?
Requirements vary, but generally, you need a Microsoft 365 or Office 365 license that includes Teams, a phone system license (part of E5 or add-on for E3/E1), PSTN connectivity through Operator Connect or Direct Routing, and a dedicated Attendant Console license/subscription.
Does the solution support multiple attendants or receptionists?
Absolutely. The Teams Attendant Console can be deployed to multiple users who share call-handling responsibilities. They can monitor the same call queues, collaborate on transfers, and see each other’s availability in real-time, improving overall responsiveness to inbound calls.
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Hear from our customers
“To us, Momentum is more than just a service provider; they are a dependable Strategic IT Partner. Their commitment to going the extra mile in service and support makes them an integral part of our extended BDO IT team. We value their proactive approach and their relentless pursuit of excellence in all aspects of their service.”
Bart Naessens
BDO"Many organizations say: 'two devices mean two licenses,' but not at Momentum. Thanks to a custom solution, we have two phones on one number with one license."
Patrick Taffijn
Vertom“Momentum truly offers independent advice, and we consider them part of our own IT team. Matters are handled promptly and efficiently, and the professionals know what they’re talking about.”
Jim van Dijken
Hexagon (Intergraph)
Ready to Enhance Your Contact Center?
Make every call count with a modern attendant console
Make every call count with a modern attendant console
Extend both Microsoft Teams and your contact center with intelligent task routing, automation, call handling and more with Momentum.