Blog
9 minute read
SMS Texting for Microsoft Teams
Send and receive text messages directly in Microsoft Teams
Make it easy to send and receive text messages from customers, partners, and vendors within Microsoft Teams.
Why Choose Momentum?
Maximize your reach, impact, and productivity with Teams-based texting
Consolidate your communications with a native mobile texting experience for Microsoft Teams. Host meetings, chat internally, make calls, and send texts directly from Microsoft Teams — all while enabling customers to reach you through the channels that work best for them.
- Leverage Native Teams integration
- Accessible via desktop app, mobile app, or web interface
- Enable person-to-person texting
- Establish a single point of contact for customers
Trusted by 30,000+ locations globally
Build stronger customer relationships through SMS
Texting remains one of the fastest and most popular methods of communication — and the preferred way for customers to connect with your business. Momentum helps you keep the conversation going by enabling:
- Considerably faster response time and higher open rate compared to email
- Streamlined customer care, updates, and support
- Two-way messaging to empower customer-facing teams
- A single pane of glass for all business communication
Engage with Momentum
Momentum empowers your business with the tools it needs to thrive. Enhance productivity and drive growth with custom solutions for connectivity, communication, engagement, and more.
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Don’t need SMS texting for Teams? Check out some of our other analytics and enterprise solutions.
FAQ
Teams Texting frequently asked questions
What is the Momentum Teams Texting solution?
Momentum’s Teams Texting solution lets you send and receive SMS messages directly within the Teams interface. Instead of using a separate phone or messaging application, you can communicate via text with customers, partners, and colleagues from your Teams account.
How does texting work inside Microsoft Teams?
Momentum’s Teams Texting works just like regular SMS. You can send, receive, and manage conversations directly within Teams.
What type of texting use cases do you support?
Our Teams Texting solution supports a variety of texting scenarios. These include 1:1 SMS and team texting to numbers with a shared identity, sending the same SMS to a group of recipients, and 2FA codes and other transactional messages.
Do I need additional licenses or subscriptions to use SMS in Teams?
Enabling Microsoft Teams Texting does require an active Teams or Microsoft 365 license to use Teams. Additionally, activating this feature requires an active subscription with Momentum for our Teams Texting solution.
Can I send and receive messages from my existing phone number?
Yes, many providers support phone number porting or BYON (Bring Your Own Number), so you can use an existing business number (local or toll-free) to send and receive text messages. Alternatively, you can obtain new numbers for dedicated SMS lines if needed.
Does it support MMS (images, emojis, etc.)?
Yes, it does. Our texting solution supports images, videos, and longer text messages.
Is the texting solution secure and compliant with industry regulations?
Yes. All messages are encrypted in transit. Additionally, users must have texting enabled to use it. All data is stored in Azure, ensuring compliance with HIPAA, GDPR, and other industry regulations.
testimonials
Hear from our customers
“To us, Momentum is more than just a service provider; they are a dependable Strategic IT Partner. Their commitment to going the extra mile in service and support makes them an integral part of our extended BDO IT team. We value their proactive approach and their relentless pursuit of excellence in all aspects of their service.”
Bart Naessens
BDO"Many organizations say: 'two devices mean two licenses,' but not at Momentum. Thanks to a custom solution, we have two phones on one number with one license."
Patrick Taffijn
Vertom“Momentum truly offers independent advice, and we consider them part of our own IT team. Matters are handled promptly and efficiently, and the professionals know what they’re talking about.”
Jim van Dijken
Hexagon (Intergraph)
Ready to Start Texting in Teams?
Bring native two-way text messaging to Microsoft Teams
Bring native two-way text messaging to Microsoft Teams
Communicate with your customers over their preferred device and channel by integrating intuitive, seamless mobile texting into Microsoft Teams with Momentum.