Call Reporting for Microsoft Teams
Achieve high service levels with advanced voice analytics for Microsoft Teams
Call Reporting
Achieve high service levels with advanced voice analytics for Microsoft Teams
Identify calling patterns, pinpoint bottlenecks, and optimize call management with comprehensive call reporting for Microsoft Teams.
Why Choose Momentum?
Simple, comprehensive call tracking and analytics
Address call abandonment
Reduce customer dropoff, recover potential lost revenue and improve customer service by reporting and following up on abandoned calls with a single click.
Ensure regulatory compliance
Comply with industry regulations such as PCI-DSS, HIPAA, and the GDPR with comprehensive, auditable reports protected by end-to-end encryption.
Broad product portfolio
Combine integrated call reporting with a diverse selection of synergistic products and services, including intelligent recording, SD-WAN, Operator Connect, Teams Voice, and more.
Trusted by 30,000+ locations globally
Drive new insights from your Microsoft Teams call data
Turn your call data into powerful insights to create a winning customer experience. Momentum makes it easy to add enhanced call reporting to Microsoft Teams.
- No new hardware or software required
- Wallboards, analytics, call recordings, and more in a single interface
- Streamline processes and workflows
- Compatible with PC, Linux, MacOS, and mobile devices
Engage with Momentum
Momentum empowers your business with the tools it needs to thrive. Enhance productivity and drive growth with custom solutions for connectivity, communication, engagement, and more.
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FAQ
Teams Call Reporting frequently asked questions
What is a Microsoft Teams Call Analytics solution?
A Momentum Teams Call Reporting solution provides detailed insights into your organization’s Teams-based call activities. It enables you to track and analyze metrics like average wait times, longest wait, average call duration, abandoned calls, average answer time, and many other call metrics designed to provide insights into your service quality.
Why do I need call reporting for Microsoft Teams?
Adding call reporting to Teams gives you visibility into call metrics, quality of service provided, and other real-time metrics. These insights help your teams identify calling patterns, identify areas of improvement, and develop effective call management strategies.
Which types of calls can it analyze?
A Microsoft Teams Call Reporting solution collects call metrics for PSTN calls (inbound and outbound), peer-to-peer (P2P) calls, meetings, and external calls.
What call quality metrics can I track?
Our Teams Call Reporting solution tracks several key call metrics, delivering comprehensive reporting for historical call lists, unreturned/lost calls, calls by a specific number, calls by DID, calls by specific times and days of the week, and more.
Do I need additional licenses for Teams Call Reporting?
Basic call reporting capabilities are often included in Microsoft 365 E5 or can be accessed through the Teams Admin Center for organizations with Teams Phone licenses. However, more advanced reporting or third-party reporting solutions like the one we offer do have an additional subscription cost.
Can I drill down to individual user call metrics?
Yes. Teams Call Reporting lets you view calls at the global, department, location, or individual user level. This granular breakdown helps troubleshoot issues for specific users, analyze user adoption, and optimize resource allocation or training programs based on actual usage patterns.
Can I create pre-defined and scheduled reports?
Yes, you can. Our Call Reporting solution lets you schedule pre-defined reports by email daily, weekly, and monthly. These reports can help you improve quality management.
testimonials
Hear from our customers
“To us, Momentum is more than just a service provider; they are a dependable Strategic IT Partner. Their commitment to going the extra mile in service and support makes them an integral part of our extended BDO IT team. We value their proactive approach and their relentless pursuit of excellence in all aspects of their service.”
Bart Naessens
BDO"Many organizations say: 'two devices mean two licenses,' but not at Momentum. Thanks to a custom solution, we have two phones on one number with one license."
Patrick Taffijn
Vertom“Momentum truly offers independent advice, and we consider them part of our own IT team. Matters are handled promptly and efficiently, and the professionals know what they’re talking about.”
Jim van Dijken
Hexagon (Intergraph)
Ready to Take Control of Your Communication?
Add better call tracking, reporting, and management with Momentum
Add better call tracking, reporting, and management with Momentum
Improve service and enable smarter decision making with a comprehensive call tracking solution designed for Microsoft Teams.