Missed calls don’t just hurt service, they hurt your bottom line. Whether it’s a lead who didn’t wait, a customer who never heard back, or a follow-up that slipped through the cracks, these moments add up fast. And for customers, these missed moments carry weight. In fact, 65% of consumers say a single poor customer […]

If you’re relying on Microsoft Teams’ built-in reporting, you’re only seeing part of the picture. Standard dashboards show how many calls were made or answered, but not what really matters: how many went unanswered, where queues are backing up, which agents are idle, or how often customers give up and never call back.  Microsoft’s Queues […]