Predictability is built by people With Barry Smit, Support Engineer at Momentum EMEA. Downtime rarely comes out of nowhere. Most of the time there were signals, but no one translated them into action in time. As an IT decision maker, you know how thin the line is between control and disruption. Many providers promise […]
Monitoring is not a tool, it is a team With Elina Overeem, Support Engineer at Momentum EMEA. As a network or IT manager, you do not want a ticketing system. You want a team that knows your environment. Yet with many providers, monitoring still feels like a product instead of a collaboration. You speak […]
Human monitoring in an automated world With Malte Helm, Support Engineer at Momentum EMEA. You probably recognise it. Your dashboard is full of signals. But you still have to decide what really matters. As an IT decision-maker, you don’t want more notifications; you want confidence that your organisation keeps running. In many organisations, the technology […]
Explore the top telecom trends for 2025, from 5G advancements and AI innovations to major industry shifts. Discover how these changes will shape the future of telecommunications.
Missed calls don’t just hurt service, they hurt your bottom line. Whether it’s a lead who didn’t wait, a customer who never heard back, or a follow-up that slipped through the cracks, these moments add up fast. And for customers, these missed moments carry weight. In fact, 65% of consumers say a single poor customer […]
If you’re relying on Microsoft Teams’ built-in reporting, you’re only seeing part of the picture. Standard dashboards show how many calls were made or answered, but not what really matters: how many went unanswered, where queues are backing up, which agents are idle, or how often customers give up and never call back. Microsoft’s Queues […]
AI sounds easy—until you try to make it work in the enterprise. The concept feels simple: smarter tools, better workflows, faster outcomes. But in reality, enterprise AI is complicated. Licensing is confusing. Workflows are fragmented. And the data that’s supposed to fuel automation? Often messy, unstructured, or locked away in silos. The promise of AI […]
You didn’t build your business to manage networks. But the more locations you add, the more time you spend fighting them. One branch is down. Another is lagging. Your team is juggling MPLS vendors, legacy contracts, inconsistent hardware, and cloud apps that just won’t perform across multiple locations. Meanwhile, IT gets pulled into constant tickets […]
Explore the top telecom trends for 2025, from 5G advancements and AI innovations to major industry shifts. Discover how these changes will shape the future of telecommunications.
Deploying Microsoft Teams Phone is more than a feature update. Done right, it’s a shift in how your organization handles voice. And while the platform itself is powerful, a smooth rollout depends on what happens before you enable the first license. From infrastructure planning to user onboarding, there are critical steps that determine whether your […]