nurse helping patient using teams

Managed Services in Healthcare: Transforming Patient Care and Operational Efficiency

Healthcare’s ongoing digital transformation has greatly improved access to essential tests, medical services, and more.  Much of this transformation has been driven by new technologies, evolving patient expectations, and changing regulatory requirements. All of this has made it harder than ever for healthcare providers to remain competitive without compromising on the quality of care provided, […]

man and woman talking real estate

Why a Managed Service Provider is Essential for Real Estate Success​

The real estate industry is rapidly evolving thanks to new technology, shifting consumer expectations, and regulatory changes.  More than ever, real estate is an omnichannel experience that leverages multiple communications channels and platforms to streamline the customer experience. Real estate professionals looking to stay competitive, streamline operations, and improve client relationships need the right technology […]

African American man speaking on a Microsoft teams conference call

When should you migrate to Operator Connect?

Office 365 licensing can be complex. Navigating all the available apps, features, and add-ons quickly becomes confusing, especially when considering different voice services.  Microsoft offers its own Calling Plan alongside Operator Connect and Direct Routing, two options for bringing your own PSTN carrier. Which license does your company actually need to unlock Operator Connect? Buying […]

Microsoft Teams conference call with 4 business people in a meeting

VoIP call routing: A complete guide

By now, you’ve likely heard about VoIP communications. Simply put, VoIP refers to voice communication transmitted via the Internet vs. the physical copper phone lines of the past.  The explosion of VoIP business solutions has revolutionized what it means to take a work call, enabling the work from anywhere movement.  VoIP call routing allows customers […]

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