If you want a crystal-clear call that only requires an internet connection, think about Voice over Internet protocol (VoIP). With these codecs, you can have reliable and cost-effective calling for your business. Choosing the right codecs is vital for your enterprise. Here are a few things that you need to know about VoIP and these […]
Office 365 licensing can be complex. Navigating all the available apps, features, and add-ons quickly becomes confusing, especially when considering different voice services. Microsoft offers its own Calling Plan alongside Operator Connect and Direct Routing, two options for bringing your own PSTN carrier. Which license does your company actually need to unlock Operator Connect? Buying […]
The workplace as we know it continues to change almost daily. We’ve seen the rise of remote and hybrid work, global teams, and the need for easy collaboration in any environment. In fact, in 2024, 28.2% of full-time employees claimed they worked in a hybrid model. Adapting to these trends has created new challenges like: […]
How to optimize business communications with Teams Phone using call quality dashboards & Microsoft solutions High-quality calls are the expectation today. Anything less isn’t good enough. Ensuring top-notch call quality is critical for both productivity and customer satisfaction. Microsoft’s Call Quality Dashboard (CQD), when integrated with tools like Power BI and Teams Phone, offers powerful […]
Can you use Microsoft Teams as a contact center effectively? Yes, and this article will show you how. Discover the core features of using Microsoft Teams as a contact center, understand its limitations, and learn how to boost its capabilities with integrations. Key Takeaways Microsoft Teams transforms into an effective contact center, supporting basic functionalities […]
In today’s business landscape, organizations are increasingly reliant on cloud applications and services to drive growth, collaboration, and innovation. Experts predict businesses will spend nearly $200 billion on software as a service (SaaS) solutions alone in 2023.[1] But despite their growing popularity, cloud technologies create new challenges for network management. Traditional WANs simply weren’t designed […]
By now, you’ve likely heard about VoIP communications. Simply put, VoIP refers to voice communication transmitted via the Internet vs. the physical copper phone lines of the past. The explosion of VoIP business solutions has revolutionized what it means to take a work call, enabling the work from anywhere movement. VoIP call routing allows customers […]
When you are ready to find the right SIP trunk provider for your business, it’s important for you to understand the costs. Using Session Initiation Protocol (SIP), these trunks function like a bundle of phone lines. Many companies rely on SIP trunks to help open up those voice lines for the office. The cost of […]
A business’s phone system is only as good as the network powering it. The combination of distributed workforces, industry consolidation, and the need to scale means IT leaders are re-evaluating their phone systems to ensure they meet the demands of modern workflows. Traditional Voice over Internet Protocol (VoIP) is still a reliable choice for many […]
Do you want to know the basics of a PSTN? There are several key points you should know if you’re going to use it for your business. From the fundamental setups to new alternatives, here are a few things that you will want to know about PSTN. Are you still searching for the right communications […]