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Compliance Call Recording for Teams
Add intelligent call recording for compliance to Microsoft Teams
Leverage a first-of-its-kind AI-driven recording engine designed specifically for Microsoft Teams with automatic transcription, call scoring, and sentiment analysis — no hardware required.
Why Choose Compliance Call Recording for Teams?
Record every call made through Microsoft Teams
Improve compliance, avoid liability
Address disputes, mitigate liability with tamper-proof audio and video recordings, and ensure compliance with built-in recording notifications and 256-bit encryption.
Fast deployment
Provision recording endpoints in minutes with no installation, service, or storage required and enable call recording simply by adding a user to a security group.
Enable better workforce management
Create customizable post-call surveys for agent evaluation and training and use artificial intelligence to automatically assess and score calls.
Trusted by 30,000+ locations globally
Momentum makes call recording and compliance simple
Purpose-built for Microsoft Teams, Compliance Call Recording can capture audio, video, screenshots, and agent desktops. Designed for ease of use, Compliance Call Recording simplifies compliance with MIFID II, HIPAA, GDPR, and more.
- Built-in recording notification and configurable compliance recording banner.
- Restrict recordings to browser-only, blocking potentially unauthorized downloads.
- Save recordings for up to seven years with 256-bit encryption.
- Compatibility with P2P, Teams to Teams, and cross-organization.
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Looking for more than compliance-based recording? There are plenty of other ways Momentum can help — check out some of our other solutions below.
FAQ
Teams Call Recording frequently asked questions
What is Microsoft Teams Compliance Call Recording?
Compliance Call Recording for Microsoft Teams is a specialized recording solution designed to capture and securely store voice, video, and screen-sharing sessions in Teams for organizations that must adhere to specific regulatory and compliance requirements (e.g., PCI-DSS, HIPAA, GDPR, MiFID II). These solutions integrate with Teams to automatically record and archive conversations according to defined policies.
Why do I need Compliance Call Recording for Teams?
Highly regulated industries like finance, healthcare, and legal must record and retain all calls to comply with regulations. Compliance Call Recording for Teams captures all call data, stores it securely, and creates an audit trail to support legal and regulatory compliance.
How does Compliance Call Recording differ from native Teams recording?
Native Teams meeting recording is user-initiated, stored in OneDrive/SharePoint, and can be turned on or off at will. It’s primarily for collaboration and note-taking. Compliance Call Recording is policy-based and automatic, ensuring no calls go unrecorded. It also includes enhanced security, retention rules, and regulatory compliance features such as tamper-proof storage, strict access controls, and auditing capabilities.
Which types of interactions can be recorded?
Depending on the provider and your organization’s policies, you can record PSTN calls (inbound and outbound) made or received via Teams Phone, peer-to-peer voice and video calls within Teams, meetings and conference calls (including screen sharing), and voicemails (in some cases).
What are the licensing requirements?
You will need a Microsoft 365 or Office 365 subscription with Teams access, a Teams Phone license (included in E5 or as an add-on for E3/E1), and a subscription to our Compliance Call Recording solution.
Is every call automatically recorded?
In a compliance scenario, yes—the solution enforces automatic recording for users or specific call types. If the organization mandates that all calls be recorded, end users cannot stop or pause the recording. However, depending on regulatory or business requirements, you can tailor policies so that only specific users, departments, or call scenarios are recorded.
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“To us, Momentum is more than just a service provider; they are a dependable Strategic IT Partner. Their commitment to going the extra mile in service and support makes them an integral part of our extended BDO IT team. We value their proactive approach and their relentless pursuit of excellence in all aspects of their service.”
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Hexagon (Intergraph)
Ready to Streamline Your Compliance Efforts?
Make compliance easy with compliance call recording for Teams
Make compliance easy with compliance call recording for Teams
Compliance doesn’t have to be hard. Discover an intuitive, feature-rich recording call recording solution that takes only minutes to deploy without any server management or maintenance.