Create a customer experience that moves as fast as your business
Five9 brings omnichannel engagement, AI, and real-time analytics into a single platform, while Momentum handles deployment, compliance, and support across Europe.
One platform and partner to cover every channel
Omnichannel from day one
Meet customers on voice, email, chat, SMS, video, and social messaging. Every channel runs through a single platform, so agents see the full conversation history without switching tools.
AI where it counts
Real-time agent coaching, automatic call summaries, virtual agents for routine requests, and low-code workflow automation that connects to your CRM and business systems.
Compliant by design
Momentum deploys Five9 with GDPR (AVG), DORA, and EU data residency requirements in mind. Compliance call recording, interaction analytics, and audit-ready reporting come standard.
Trusted by 30,000+ locations globally
Everything your contact center needs on one platform
Your customers expect fast, personal service on whatever channel they choose. Your agents need the right tools to deliver it without burning out. Five9 and Momentum make both possible from a single, fully managed platform.
- Engage customers across voice, email, chat, SMS, video, and social from one unified interface
- Give agents real-time AI coaching, automatic summaries, and full customer journey context
- Forecast, schedule, and measure agent performance with built-in workforce management and quality tools
- Connect Five9 to Salesforce, Microsoft Teams, ServiceNow, and other business systems out of the box
What Five9 brings to the table
Future-proof your customer experience with a full-stack contact center, complete with AI, analytics, and automation.
Omnichannel engagement
Voice, email, chat, SMS, video, and social in one interface with full conversation history.
Intelligent virtual agents
AI-powered self-service that handles routine requests across voice and digital channels.
Agent Assist
Real-time coaching, knowledge suggestions, and automatic call summaries for every interaction.
Workforce management
Multi-skill forecasting, scheduling, and adherence tracking to keep your team right-sized.
Interaction analytics
Analyze 100% of voice and digital interactions for trends, sentiment, and call drivers.
Workflow automation
Low-code workflows that connect Five9 to your CRM, HR, and other business systems.
Quality management
Detailed performance insights that help agents improve and keep customer satisfaction high.
Real-time reporting
120+ pre-built reports for live and historical data, with flexible export options.
CRM & UC integrations
Pre-built connectors for Salesforce, ServiceNow, Microsoft Teams, Zoom, and more.
Built for European compliance from day one
Regulations like GDPR and DORA are not optional, and neither is the infrastructure to support them. Five9 and Momentum build compliance into your contact center from the start.
- Aligned with GDPR (AVG) and DORA requirements for data privacy, operational resilience, and third-party risk management
- Supports compliance call recording, interaction analytics, and audit-ready reporting
- EU data residency options ensure customer data stays within European boundaries
- Momentum manages ongoing regulatory alignment so your team is not chasing compliance updates alone
Engage with Momentum
Momentum empowers your business with the tools it needs to thrive. Enhance productivity and drive growth with custom solutions for connectivity, communication, engagement, and more.
Explore Momentum’s other engagement solutions
Interested in other ways Momentum can help your business operate more intelligently? Check out some of our other analytics and enterprise solutions.
Give your customers the experience they deserve
Talk to an expert today and see how Five9 can transform the way your team handles every conversation.
Five9 contact center frequently asked questions
Five9 is a cloud-native contact center platform with over 21 years in the CCaaS market. It provides omnichannel customer engagement, AI-powered agent tools, workforce management, and analytics for organizations of all sizes across 104 countries.
A Teams-native contact center operates inside the Microsoft Teams environment. Five9 is a standalone enterprise platform with deeper capabilities across AI, workforce management, digital engagement, and analytics. It integrates with Teams, but it is not limited to it.
Yes. When deployed by Momentum, Five9 is configured to support GDPR (AVG) and DORA requirements, including compliance call recording, interaction analytics, audit-ready reporting, and EU data residency options.
Momentum handles architecture design, deployment, and ongoing operational support for Five9 across European markets. That includes regulatory alignment, integration with your existing infrastructure, and a single point of accountability for the full solution.
Five9 includes pre-built integrations with Salesforce, ServiceNow, Microsoft Dynamics, Oracle, Zendesk, Microsoft Teams, Zoom, and RingCentral. VoiceStream APIs are also available for custom and third-party integrations.
Momentum brings local European expertise, managed deployment, and ongoing support under one provider, one bill, and one accountable team. You get Five9's platform with Momentum handling the complexity of implementation, compliance, and day-to-day operations.
Hear from our customers
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